TROUBLESHOOTING
Before your party, make sure to test all your equipment.
Play around with it a bit to see if everything works smoothly. It's much easier for us to help you troubleshoot or replace anything if needed when you're not rushed or stressed out right before the party. Trust us, taking a little time for this will save you a lot of hassle later on. Thanks for helping us help you!
CLICK HERE to watch the short video that goes over the basic operation of the cannon. Your cannon may look the same or different but the operation is exactly the same for both of the cannons we offer.
Watch the whole video first before attempting repair. All of these are very quick and easy but it's helpful to have context and know things to look for first.
Broken Pieces troubleshoot
This video shows how to troubleshoot and reassemble a garden hose connection using quick-release parts. It explains how to detach and reattach broken or missing pieces, use a wrench if needed, and replace the quick-release adapter. If anything leaks, just tighten the specific part. Everything should fit together like a standard garden hose setup.
POWER PROBLEMS
Having power issues? Make sure the cannon is turned on, check your power strip, test the outlet (look for 2 green lights), and press the reset button if needed.
LEAKING PROBLEMS
If you see leaking, first try tightening the threaded parts by hand or with a wrench. If something's broken, replace it using the spare parts in the toolkit. Most issues just need a simple tighten—no need to take everything apart.
INSIDE THE TOOL BOX
Find essential spare parts, basic tools, a heavy-duty on/off valve, and leak fix supplies—everything you need for quick cannon fixes and smooth setup.
Black sock keeps coming off?
Try tightening the blue strings with a square knot first. If that doesn’t hold, wrap a bungee over the seam and hook it tight.
LOTS OF WATER COMING OUT BUT LITTLE FOAM?
Here is an in depth 3 minute video on how to fix almost anything that could be causing the problem:
CONTACT
Please check the videos for the fastest help. Still having trouble?
Text: 618-964-5131
If you can’t reach us, here’s the manufacturer who can help you as well, they have excellent US based staff (in Arizona) and their support is legendary:
1-888-731-4415